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Frequently Asked Questions
Why is my order delayed?
Most of the time your order will be completed without any issues. However, there may be the odd occasion where there is a delay. You can track your order online using your customer tracking reference. Failing this our friendly customer service department would be happy to help you out visit contact us page for more information
How do I cancel an order?
We appreciate your custom however, in some circumstances, it is possible that you may have already placed an order elsewhere or have no need for the item anymore. If this is the case you can easily cancel your order by email orders@tillrollguru.co.uk or simply visit our contact us page for more information.
How do I modify an order?
Something not right? In the instance that you wish to amend an order. Simply contact us on orders@tillrollguru.co.uk with your order number which you can find on your confirmation email. We will be more than happy to make any adjustments providing your order has not already left the warehouse.
How do I track an order?
We know it is important that your order arrives on time. You can track your order here